Plan Terms & Conditions

1. Plan Enrollment & Eligibility

• Anyone is eligible to join Genesis. You do not need to be related to a current member.
• Enrollment requires submission of a completed registration form and payment of applicable fees.

2. Membership Fees

• A one-time annual membership fee is required at enrollment.
• All monthly or annual payments are due in advance.
• Services cannot be used until full payment is received.

3. Payment Policy

• Genesis plans are prepaid. All payments are final.
• If monthly payments are not received:
  • Your plan will be temporarily paused.
  • You may resume services by paying any outstanding balance.
  • A $25 reactivation fee may apply after 30 days of non-payment.

4. Missed Appointments

• Cancellations must be made at least 24 hours in advance.
• A $35–$50 no-show fee may be charged for missed or late-cancelled appointments.
• Repeated no-shows may result in suspension of services.

5. Refunds

• No refunds are given for services used or active billing cycles.
• Partial refunds may be reviewed only within 14 days of plan purchase if no services have been used.

6. Service Availability

• Patients are typically seen within 3 to 7 business days, and in some cases, same-day.
• Genesis does not guarantee specific appointment times or providers but ensures access through its partner network.

7. Services Included

• Services vary by plan and may include:
  • General visits
  • Labs and diagnostics
  • Preventive care
  • Referrals to specialists
• Genesis does not currently provide direct specialty or surgical services. These will be added in phases. Until then, referrals may be provided as a courtesy.

8. Communication

• All communications are conducted via email: admin@genesishealthcare.info.
• Please keep your contact information updated to avoid delays.

9. Changes to Terms

• Genesis may update terms, prices, or services with notice.
• Members will be notified via email of any major changes.

10. Future Services Notice

Genesis currently provides access to general care and referrals only. Specialty services, surgical procedures, and post-rehabilitation care will be offered in future phases. Until then, Genesis may refer patients to trusted providers as a courtesy. Genesis is not responsible for care outcomes or costs incurred with referred services.